Terms of Service

These terms are between 1001752494 Ontario Inc., operating as SupplyAxis (“SupplyAxis”, “we”, “us”), and the business using it. By creating an account you accept them. If you are accepting on behalf of a company, you confirm you are authorised to do so.

SupplyAxis is available to businesses in Canada and the United States.

SupplyAxis is a paid subscription: $14.99/month for your first seat, and $11.99/month for every additional seat on your account. Every feature ships to every account — there is no higher tier to unlock, only the seat count you choose.

New accounts get a 14-day free trial of the full product. A card is required to start the trial, but you are not charged until it ends, and you can cancel before then at no cost.

The first 200 businesses to subscribe, or any business that subscribes on or before November 30, 2026 — whichever comes first — lock in $4.99/month for their first seat, for as long as the subscription continues without a lapse. Additional seats on a founding account still bill at $11.99/month each — the founding rate applies to the first seat only.

If your subscription lapses or a payment fails, you can still see your existing data — nothing is deleted or hidden — but you cannot create new jobs, quotes, or invoices, or add seats, until payment is current again.

We take no fee on card payments your clients make through the platform; what Stripe charges for them is described below.

Your subscription includes a monthly allowance of 100 AI credits per seat, sized to comfortably cover normal use for a business of your plan's size — a quick photo estimate uses 1 credit, a full multi-page takeoff uses 10. Usage beyond this allowance in a given billing month is billed automatically at $0.05 per credit, charged to the payment method on file. We will never block an in-progress estimate because of this limit.

Your subscription includes a monthly allowance of outbound text-message segments — roughly 250 per seat — sized to comfortably cover normal use for a business of your plan's size; operational alerts such as “on my way” and crew assignments are not counted against it. Usage beyond the allowance in a given billing month is billed automatically at $0.02 per segment, charged to the payment method on file. We will not block an outbound message because of this limit. Carrier and messaging-registration (A2P) fees required to send business text messages in the US and Canada may be passed through and, where they apply, will be itemised.

Your subscription includes a monthly allowance of 40 satellite property lookups per account, sized to comfortably cover normal use regardless of how many seats are on the account — an address search counts as one lookup whether you use it only for the automated roof measurement or also to hand-trace a driveway, lawn, or other area on the same map. Usage beyond this allowance in a given billing month is billed automatically at $0.25 per lookup, charged to the payment method on file. We will never block an in-progress lookup because of this limit.

The optional Business Phone add-on includes a monthly allowance of 60 AI Receptionist minutes per account, then $0.29 per minute beyond that, billed automatically. If you also enable the optional Call Forwarding add-on, it separately includes 500 forwarded minutes per account, then $0.03 per minute beyond that. Both are charged to the payment method on file, and we will never drop or block an in-progress call because of either limit.

Your subscription includes a monthly allowance of 150 AI Front Desk drafted replies per account, sized to comfortably cover normal use regardless of how many seats are on the account. AI Front Desk only ever drafts a reply for you to send, edit, or ignore — it never sends anything on its own. Usage beyond this allowance in a given billing month is billed automatically at $0.05 per draft, charged to the payment method on file. We will never block a draft from being generated because of this limit.

Your subscription includes a monthly allowance of 40 AI Handler chat turns per seat, sized to comfortably cover normal use for a business of your plan's size. AI Handler always asks for confirmation before taking any action — it never reschedules a job, texts a client, or sends an invoice on its own. Usage beyond this allowance in a given billing month is billed automatically at $0.15 per turn, charged to the payment method on file. We will never block a chat message because of this limit.

Keep your credentials secure and don't share logins. You are responsible for activity under your account, including anything your team does. Tell us promptly if you think an account has been compromised.

You must be at least 18 and legally able to enter into contracts.

The client records, quotes, jobs, invoices, photos and documents you put into SupplyAxis belong to you. We claim no ownership of them.

We use them only to provide the service to you — to store them, show them back to you, send the documents you ask us to send, and keep the system running. We do not sell them and we do not train AI models on them.

Content you put into an AI feature — a photo you send for an estimate, a drawing you send for a takeoff, the audio of a voice note — goes to the AI provider that produces the result (Google or Anthropic, on paid business plans where the provider does not train its models on it). We do not train AI models on it either. This applies only to what you submit to an AI feature, never to your stored records, and the AI features are optional. The Privacy Policy explains it in full.

You can export your lists at any time from within the product. If you close your account, export first.

You are responsible for the client information you enter — for having the right to collect it, and for what you do with it. When you use SupplyAxis to hold it, we act on your instructions.

You decide whether to charge sales tax (GST/HST, PST, QST or state sales tax) on your quotes and invoices, at which rates, and on which items. You are solely responsible for that decision and for everything that follows from it: whether you are required to register, that any registration number you enter is real and yours, that the rates and exemptions you set are correct, and that you report and remit the tax you collect.

SupplyAxis does not look up, calculate, verify or remit tax on your behalf. The registration number and rates you enter are printed exactly as entered. A business that is not registered, for example a small supplier under the Canadian $30,000 threshold, must not charge GST/HST. When a client pays one of your invoices, the amount we charge their card includes any tax on that invoice, and the tax is paid out to you with the rest of the payment (less Stripe's processing fee, and any SupplyAxis fee). It is yours to account for to the tax authority, not ours.

You agree to keep your tax details accurate. This is not tax advice; talk to an accountant if you are unsure.

SupplyAxis takes no fee on your card payments. When a client pays one of your invoices by card through SupplyAxis, the payment is taken on your own Stripe account, and Stripe's standard card processing fee (typically around 2.9% + $0.30 per transaction) is deducted from each payment by Stripe. We do not add to it, mark it up, or negotiate it on your behalf. Current figures for your account are always shown inside the product.

Payments you record yourself — cash, cheque, bank transfer — do not go through Stripe and carry no processing fee.

Because the payment is on your own Stripe account, refunds and chargebacks (disputes) on it are also yours: Stripe debits them, and any dispute fee, from your Stripe balance, and you respond to disputes in your own Stripe dashboard.

We may change these terms. If we do, we will give notice in advance and the change will apply to payments processed after it takes effect — never retroactively.

To accept cards you connect your own Stripe account and accept Stripe's terms. Money moves from your client to your Stripe account. SupplyAxis never holds your funds and cannot move them.

Chargebacks, refunds, and payout timing are between you, your client and Stripe. We will help you find the records, but we are not a party to the payment.

You are responsible for charging and remitting the correct taxes on your work. Tax rates you configure in SupplyAxis are applied as you set them; we do not verify them.

If you turn on a credit card surcharge, the surcharge is yours: you set the rate, you give your card processor the notice the card networks require before you start, and you are responsible for complying with card network rules and the law where you and your clients are. SupplyAxis applies the surcharge only as you configure it, keeps it off debit and prepaid cards and off clients with a Quebec address, and shows it to your client before they pay and on their receipt — but it is not legal advice, and we are not responsible for fines or losses from a surcharge you choose to charge.

Don't use SupplyAxis to:

• break the law, or invoice for unlawful goods or services;
• send messages the recipient hasn't agreed to receive, or that breach anti-spam law such as CASL or CAN-SPAM;
• upload malware, or try to breach, overload or reverse-engineer the service;
• store data you have no right to hold, or use someone else's account;
• resell or white-label the service without our written agreement.

You are responsible for the messages you send through the platform, including having consent to email or text the recipient.

Quotes and invoices you send generate a link containing a token, so your client can view and approve without creating an account. Anyone holding that link can view that document. Send it to the right address, and treat it as you would the document itself.

We aim to keep SupplyAxis available and improving, but we do not promise uninterrupted service. We may change, add or remove features. If we plan to remove something you depend on, we will give reasonable notice where we can.

Some features depend on third parties — Stripe, email and SMS delivery, accounting sync, AI providers. If one of those is unavailable, that feature may be too.

The service is provided “as is”. To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be error-free, that it will meet your requirements, or that calculations you configure — including tax rates and pricing — are correct for your situation. SupplyAxis is not a substitute for accounting, tax, or legal advice.

To the extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, or data.

Our total liability arising out of or relating to the service is limited to the total platform fees you paid us in the twelve months before the claim. If you are still within your free trial and haven’t yet been charged, that limit is nil, and your remedy is to stop using the service.

Nothing here excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence. Some jurisdictions do not allow certain exclusions, in which case they apply only to the extent permitted.

You can stop using SupplyAxis and close your account at any time. Closing stops billing and access to the product — it does not automatically delete your records. Export your data first if you want a copy; if you also want your data deleted, contact us and we will action that request, subject to the retention limits in our Privacy Policy.

We may suspend or close an account that breaches these terms, creates a security or legal risk, or is used to harm others. Where circumstances allow, we will warn you first and give you a chance to export.

We may update these terms. For material changes we will update the date above and notify account holders by email. Continuing to use SupplyAxis after a change takes effect means you accept it. If you don't, close your account.

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, and the courts of Ontario have jurisdiction — without limiting any right you have to bring a claim in your own jurisdiction where the law gives you that right.

Questions about these terms: legal@supplyaxis.ai, or by mail at 1001752494 Ontario Inc., 4183 Wakefield Crescent, Mississauga, Ontario L5C 4M2, Canada.